Last updated: April 2026
TrustMyDate reports are digital products delivered immediately upon generation. Due to the nature of the service, reports cannot be "returned."
We will issue a full refund if:
- Your report failed to generate due to a technical error on our end.
- You were charged but never received a report or download link.
- You were charged more than once for the same report (duplicate charge).
We cannot refund if:
- The report was delivered successfully but contained limited results. Some subjects have minimal public data — this is a reflection of their digital footprint, not a service failure.
- You changed your mind after receiving the report.
- You provided incorrect search inputs (wrong name, username, etc.).
Email support@trustmy.date with your order ID and a description of the issue. We aim to respond within 24 hours and process eligible refunds within 5 business days.